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Delivery and Returns Information

When will my order be sent?

If your order is placed before 2pm Monday- Friday (not Bank Holidays) your order will be printed and posted that same day. If your order is placed after 2pm your order will be printed and posted the next working day (Mon-Fri).  
 

Can I arrange for personalised cards and personalised gifts to be dispatched on specific dates?

Yes. Please select the date you wish to send your gift and card within the ordering process. Please note the date you select is the date we post the personalised gift or card, not the date it arrives.     
 

Can I get a blank envelope with my card?

Yes, if you request the card to be sent back to you, the card will arrive with a blank envelope for you to use.  

UK postage information and times

All personalised cards and personalised gifts are posted First Class Mail and sent via the Royal Mail. The Royal Mail’s advice is that you allow 3 working days for First Class mail delivery. However, they currently aim to deliver over 90% of First Class Mail the next day (there are no Royal Mail deliveries on a Sunday). The Royal Mail covers the whole of the UK. To help ensure delivery within a set time you can select to send both personalised cards and gifts by Royal Mail’s Special Delivery. Special Delivery guarantees delivery the next working day (but not a Saturday) before 1pm. Somebody must be in to sign for Special Deliveries.
    

UK and overseas postage costs

 Product

UK 1st Class Royal Mail

UK Royal Mail Special Delivery

Western Europe 

Eastern Europe/ Rest of the World 

 Cards (Standard/Square)

 60p  £6.75  £1.50  £1.95

 Large Cards

 £1.00  £6.75  £2.75  £3.50

 Mugs

 £2.95  £7.95  £4.95  £7.50

 Aprons

 £2.95  £7.95 £4.95  £7.50

 Notebooks

 £1.95  £7.95 £4.95 £7.50

 Phone Cases

£1.95
 £7.95 £4.95£5.95

 Balloons

 £2.95  £8.95 N/A N/A

 Champagne

 £4.95  N/A N/A N/A

 Flowers

 £5.95   N/A  N/A N/A

The aprons and notebooks arrive in a box which could fit through your letter box if it is wide enough. However, the mugs, balloons and champagne are in a box which cannot fit through a letter box. In these cases the Royal Mail will, where possible, leave your parcel with a neighbour and leave a calling card for you informing you where the delivery has been left.

Overseas postage information and times

All personalised cards and personalised gifts are posted overseas via the Royal Mail Airmail service. The Royal Mail’s advice is that you allow 4-5 working days for Western European overseas mail delivery and 5-7 working days for Eastern European/The Rest of the World overseas mail delivery. However in our experience some more remotes part may take longer than this to arrive. There should be no restrictions for sending personalised gifts or personalised cards abroad, however each country has their own list of restricted products – but our cards and gifts should be fine.
     

Can I send cards and gifts to a British Forces Post Office (BFPO)?

Yes, please ensure you select BFPO from the Country drop down menu in the delivery address section. Please ensure you enter the BFPO address details as shown. (NB. If you choose the Country that your recipient is in rather than BFPO from the Country drop down menu your order will not go via BFPO but via the Country’s own internal mailing system, which may result in slower delivery times, possible loss of the order and cost more to post. Personalised cards and personalised gifts postal cost the same as First Class mail if sent via BFPO). MORE INFO. TO FOLLOW AS ABOVE    
 

Why hasn’t my card or gift arrived?

Login into your account and check the status of your order. If your status shows that the order has been dispatched and it was sent standard First Class Post then please wait 3 days before calling us. Sadly some mail does get lost and we cannot guarantee delivery. Please call our customer support team on 0845 900 2873 (Monday-Friday 9am-5pm) to see if we can help further. Our personalised gifts and large cards are larger than A5 and therefore they may not fit through your letter box. You should have been left a calling card with instructions by Royal Mail if this is the case.    

Will the recipient know who the card is from?

If you send your personalised card or gift direct to the recipient the only way they will find out who the card or gift is from is if you put your name inside it or on a gift tag. We will not disclose to anybody your name or address if they call trying to find out. Please see our Terms and Conditions for further information.
    

What happens if my product arrives faulty or damaged?

Please initially call our customer services team on 0845 900 2873, Monday-Friday 9am-5pm, to discuss the faulty or damaged card or gift. If we can access the situation over the phone we will aim to replace the item and send again that day. We may ask you to send the product back to us at TheDogsDoodahs, Unit C2, The Courtyard, Tewkesbury Business Park, Tewkesbury, GL20 8GD. We will then access the faulty product and contact you. You need to return faulty products within 7 days. If the product is clearly faulty or damaged and we haven’t already done so we will replace the card or gift free of charge and reimburse you the cost of posting the product back to us. If you have received the wrong product, please call us so we can discuss getting the right product sent out as soon as possible.

    

If the card or gift has been personalised incorrectly can I return it?

It is your responsibility to ensure your product is correct before you place your order. However we will help wherever we can. As soon as you realise there is a mistake please call out customer service team on 0845 900 2873, Monday-Friday 9am-5pm, and we will do all we can to ensure you get a correct product. Unfortunately we cannot offer a refund for personalised cards or gifts with mistakes.

What if the product doesn’t look like what I personalised?

Very, very…. very occasionally your card or gift may get printed slightly differently to you preview. Please call us on 0845 900 2873 (Monday-Friday) and we will get this corrected immediately and posted the same day.  
    

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