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Payment Help

How can I pay for my personalised cards and gifts?

You can pay for your cards and gifts via either credit/debit card, (Visa, Visa Debit, Visa Electron, Master Card, Meastro) Pre-Pay (please see below for details) or PayPal. Sorry, but we can’t take payments over the phone.
 

How do I add PrePay Credit?

You need to have an account to be able to benefit from our pre-pay. Either click on Pre-Pay from the homepage and log-in or create an account. From within your account click on Pre-Pay and follow the instructions to add credit to your account. You can also add credit to your Pre-Pay account while you are in the checkout area. Sorry Pre-Pay cannot be used to purchase Flowers or Gift Cards.    

How much free credit do I receive when I use PrePay?

You get 20% free credit to your PrePay account. The minimum payment each time is £10. Therefore if you add £10 to your PrePay account you will have £12.50 credit to use on both personalised cards and personalised gifts. Sorry Pre-Pay cannot be used to purchase Flowers or Gift Cards.  
 

How do I find out how much Pre-Pay I have left?

Onced you are logged-into your account your Pre-Pay balance will be show in the blue box, top right. Alternativley, you can go to the Pre-Pay section within your account and your balance will be displayed there too.

How much time does unused PrePay credit stay on my account?

PrePay credits will stay in your account for 24 Months from the date of your last order. We will send e-mail updates regularly to you informing you of your current PrePay account status to help ensure that your funds don’t expire without them being used. Please refer to our terms and conditions.
 

What is the maximum credit that I can put onto my PrePay Account?

£200 is the maximum amount you can add to your PrePay account to buy personalised cards and personalised gifts and any one time. Please refer to our terms and conditions.

 

I’m having problems paying

There are many reasons why you may experience problems paying with a credit/debit card. If you get a card payment declined page please check all the information very carefully that you have entered.
 
Please ensure that the long number is entered with no spaces and that all numbers are entered. Also ensure the address to the left is your billing address for the card you are using. Other information which must be entered is the Name on the card as it appears, the expiry date and the type of card being used. Also the CV2 number which is the last 3 digits on the signature strip on the reverse of your card.
 
If this still fails please call us on 0845 900 2873 (Monday-Friday) and we will help as much as we can. 
 
If you’re trying to order outside Customer Service hours, send us an email outlining your issues and leave your order in your shopping basket as it will be saved there. We will then automatically send you a basket abandonment email and you can use the links on this to access you’re basket at a later date, even if you’ve only skipped creating an account. 
 
If you’re unsure whether your order has come through to us please call us to check or you can check yourself by going to ‘My account’, and then ‘Order History’. If your order has been received it will be listed as ‘New Successful. You need to have an account to be able to do this.
 
Please do not be alarmed if payment is declined, in our experience this is rarely to do with your bank refusing payment and more to do with the information you have entered and the high levels of security now in place when paying via the internet.

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